Use of Ocean Escape Shopping subject to terms and conditions.
Your access to, and use of, Ocean Escape Online Shopping is subject to the following terms and conditions. By using Ocean Escape Online Shopping you represent that you have read, understood and accepted these terms and conditions, and agree to be bound by them.
Purchasing
Exchanges
As a current Ocean Escape Member you have 30 days to try any product purchased from Ocean Escape at sea. If, for any reason, you are unhappy with the product, the size is wrong or you don’t like the colour or style, we will exchange it for you.
Refund Policy
If an item fails to perform to it's intended purpose the item can be returned to the Ocean Escape Administration Office within 7days of the purchase date for a refund of the price paid excluding shipping, providing the item is unopened, unused and not damaged.
Warranty
If an item fails or it is faulty, all new items purchased are covered by the manufacturer’s warranty. For full warranty details please see
http://www.splash.co.nz/About+Us/Warranty+Information.html
Ex-Demo Equipment
Items sold as Ex-Demo have been subject to minimal use and will be sold with full Manufacturer's Warranty, unless otherwise stated. For full warranty details please see
http://www.splash.co.nz/About+Us/Warranty+Information.html
Shipping Costs
Purchases will be delivered using a courier company, 2-3 working days should be allowed for the delivery, or 3-4 working days for rural deliveries. The charge for delivery is $5.50 per order not dependent on order size or weight.
Backorders
When payment for an order is received the order will be processed, we will not know if an item is out of stock until the order is sent to the appropriate supplier. If an item ordered is out of stock ,the Ocean Escape Administration Office will contact you with alternative options.
Online Purchasing
While every effort is made to keep our online shop updated, manufacturers may change or discontinue lines without our knowledge as a result Ocean Escape can not guarantee that product descriptions are error-free. We will contact you immediately if your order is affected by any changes. Ocean Escape reserves the right to make corrections to pricing or equipment descriptions to reflect an items current status.
Images are for illustration purposes only. The actual product may differ.
Training
Confirmation of Booking
To confirm your training, you need to be a current Ocean Escape Member and your course fees need to be paid in full. Once payment is received in full your course materials, equipment and training schedule will be allocated to you.
Booking Changes
Once you have booked and paid for your course you have committed to the dates scheduled to complete your open water dives. We appreciate that commitments can arise and you may need to change the date of your Open Water Dive weekend away. Ocean Escape will allow to to change the date of your weekend away once for no additional charge.
Every weekend you book on is taking the place of another student and the time of additional staff for the weekend; these are costs that Ocean Escape incurs even if you cannot make the weekend. If you cannot make the alternate date we will charge you an administration fee to book you on to the third date.
Medical Certificates
A current medical certificate, signed by a medical practitioner, is required for every student for each training course. The medical certificate must be sited before any open water dive. A medical certificate is valid for 12 months. For a copy of the medical form please contact your consultant. For information on terms and conditions if a medical certificate cannot be issued please see the training refund policy.
Refund Policy
Ocean Escape prides itself on customer service and the effort that is put in for the development and carry through of each training course. The effort required is a time consuming and costly process for the Ocean Escape team. It is for this reason that an administration fee of 15% of the course fee cannot be refunded, no matter the reason.
1. Failure to receive a medical certificate:
If for any reason the medical practitioner cannot grant you a medical certificate we are happy to refund costs that have not been incurred up to the date that the Ocean Escape Administration Office is notified of this. We advise that you seek your medical certificate as early as possible, if you have any doubts that you may not pass we suggest you do this before booking on your dive course. Costs that may be incurred throughout the training course are the use of equipment, book and resources, pool session hire and instructor fees. Please note that the 15% administration fee applies to all training fee refunds.
2. Unable to Complete the Course
Once you have booked and paid for your course you have committed to the dates scheduled to complete your open water dives. We appreciate that commitments can arise and you may need to change the date of your Open Water Dive weekend away. You have the option to change the date of your weekend away once. Every weekend you book on is taking the place of another student and the time of additional staff for the weekend; these are costs that Ocean Escape incurs even if you cannot make the weekend. If you cannot make the alternate date we will charge you a 15% administration fee to book you on to the third date.
If you decide to relinquish your training at any point Ocean Escape will refund any costs that have not been incurred to date, less an administration fee.
Course Costs
Course costs include but are not exclusive to the use of equipment, book and resources, pool session hire, and instructor fees.
Administration fee
An administration fee applies to the rescheduling of your weekend away as well as to any refunds. The administration is 15% of the total course fee.
